Shipping policy

Orthoinca Australia Delivery

Contactless Click & Collect:
Important: You must wait for a text or eMail from us before collection, usually less than 1 business day.
Select "Pickup" as your delivery method in checkout and we will send you an eMail and/or and SMS text message as soon as your goods are ready to collect, along with instructions and pickup location details. In most cases your goods will be ready to collect the following business day.
Many items are available for pickup from our Braeside warehouse. As some items are shipped from other warehouses in Australia not all items are available for pickup.
Click & Collect Hours:
Mon-Fri - 9:00am - 4.30pm
Sat-Sun - 10:00am - 1:30pm
Bulky Goods:
The cost of shipping bulky/heavy products depends on the destination postcode. Unfortunately, we cannot guarantee door to door delivery for every area. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. (Please contact us for further details if you live in a regional location.) If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection. (Requesting redelivery will incur extra charges.) Delivery usually takes between 1 and 5 days although longer delays can be expected for locations outside major metro areas. In cases where we cannot deliver this item to your location you are welcome to arrange your own courier or collect the goods in person from our Melbourne warehouse. Drivers will deliver to the entrance to the building only and customer's assistance may be required in unloading the item once delivery to destination is made.
Next Day Dispatch:
"Next Day Local Dispatch" refers to us sending out your order within 24 business hours of its receipt by us and applies to products which we physically hold at our own warehouse. Products sourced, warehoused or delivered by our partner suppliers are excluded. We note that this not a representation of a next day delivery to the consumer, nor an absolute representation as there will be events outside of our control, resulting in delays in the dispatch of your order and will not warrant a refund or a discount to be applied to your payment. Same-Day Express Melbourne delivery
To help you get your urgent shopping done without the hassle, Klika is offering a Same-Day express delivery service for the Melbourne Metro area.
Call us to arrange delivery for invoices over $150. The cost of Same-Day delivery is calculated based on distance so please call to check the rates.
Same-Day Express deliveries are dependent on Melbourne's prevailing traffic conditions. Bookings must be made prior to 11am. Same-Day express delivery service is not available for all items, and is limited to some Melbourne Metro areas only. Please call for details.
Standard Delivery:
We send all shipments through Australia Post or by road freight courier services.
All goods are in our warehouse in Australia and are dispatched the next working day after your payment is received so you will receive your order quickly!
Our warehousing and dispatch systems combined with courier and eParcel (Australia Parcel Post) agreements ensure a speedy dispatch and delivery.
Our systems automatically keep buyers informed of order status and delivery tracking at every step, greatly increasing our customers' sense of security in the entire process.
"Free Shipping" items may have a shipping fee applied to some postcodes depending on the products and destination. See the cart checkout page for the final price to your destination.